DUCHESS’ HEART online shop makes sales based on our excellent designs and proven reliability. We have a QA team to test that your ordered products are functioning correctly before they are packed and sent to you, so our product quality is guaranteed. However, you do need to carefully confirm your size before buying (a size measurement will be shown below each item).
If you are not satisfied with the items you received, it is easy for you to exchange or refund. Submit a ticket to contact us and we will do the best we can.
Love it but need a different size, color, or pattern? We’re happy to exchange as long as that item’s still in stock.
To receive a refund to your original payment method, you need to pay the return shipping fee and send the original package back us.
Returns & Exchanges Policy
please email us at Tanya@duchess-heart.com or call US 917 214 7867 or Germany +49 173 9750615
Damaged : please make a picture and your shipping no. and send it to Tanya@duchess-heart.com